Shipping Policy

Last Updated: 05/01/2026

At Zencode Ai Private Limited, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy to understand how orders are processed and delivered when you shop at https://zencodeshop.in/.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is confirmed, you will receive an order confirmation email.

  • A shipping confirmation email along with tracking details will be shared once the order is dispatched.

2. Shipping Locations

  • We currently ship within India only.

  • International shipping is not available at this time.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and product weight/size.

  • Any applicable shipping fees will be clearly displayed before order confirmation.

  • Shipping charges, once paid, are non-refundable, except in cases of our error.

4. Delivery Timeline

Estimated delivery times after dispatch:

  • Standard Shipping: 3–7 business days

  • Delivery timelines may vary depending on location, courier partner, and unforeseen circumstances.

5. Shipping Partners

We use reliable and trusted courier partners to ensure timely delivery of your orders.
Once shipped, tracking information will be provided so you can monitor your shipment.

6. Address Accuracy

  • Customers are responsible for providing accurate and complete delivery addresses.

  • Zencode Ai Private Limited is not liable for delays or non-delivery caused by incorrect or incomplete address details.

7. Delays & Force Majeure

While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as:

  • Weather conditions

  • Courier or logistical issues

  • Natural disasters or government restrictions

Customers will be notified in case of significant delays.

8. Damaged, Lost, or Missing Shipments

Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Share clear photos of the damaged product and packaging

Lost or Missing Packages

If tracking shows “delivered” but the package is not received:

  • Please contact us within 7 days so we can investigate with the courier partner.

9. Returns & Refunds

Returns and refunds are subject to our Return Policy and Refund Policy, available on the website.
Shipping charges are non-refundable unless the issue is due to our mistake.

10. Policy Updates

Zencode Ai Private Limited reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated revision date.

11. Contact & Grievance Officer

For any shipping-related questions or concerns, please contact:

Grievance Officer: Mahathir Gani (DIN)
Company: Zencode Ai Private Limited

Registered Office Address:
1st Floor, Building No. 182/87
L.A Tower, Coral Merchant Street
Near Muthial Pet
George Town, Chennai
Chennai District
Tamil Nadu – 600001

📞 Phone: +91 8116729143
📧 Email: Zencode29143@gmail.com

⏰ Support Hours:
Monday – Friday (9:00 AM – 6:00 PM)