Privacy Policy

Last Updated: 05/01/2026

Welcome to Zencode Ai Private Limited. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://zencodeshop.in/ or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login details

b) Payment Information

  • Payment details are processed securely through third-party payment gateways.

  • We do not store your debit/credit card, UPI, or banking details on our servers.

c) Technical & Usage Information

  • IP address

  • Browser type

  • Device information

  • Pages visited, date & time of visits

  • Cookies and tracking data

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate order updates, service notifications, and important information

  • Improve website performance and user experience

  • Prevent fraud and ensure platform security

  • Comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Improve site functionality

  • Analyze traffic and user behavior

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

We do not sell or rent your personal data. Information may be shared only with:

  • Payment gateway partners

  • Shipping and logistics providers

  • IT and hosting service providers

  • Government or legal authorities when required by law

All third parties are obligated to maintain confidentiality and security.

5. Data Retention

  • Active customer data is retained as long as necessary to provide services.

  • Inactive accounts may retain data for up to 1 year unless legally required otherwise.

  • Transaction and invoice records may be stored longer to comply with tax and legal obligations.

After the retention period, data is securely deleted or anonymized.

6. Data Security

We use industry-standard security measures to protect your personal data.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. User Rights

You have the right to:

  • Access your personal data

  • Request correction or update

  • Request deletion (subject to legal obligations)

  • Opt-out of promotional communications

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content. Users are encouraged to review third-party privacy policies independently.

10. Changes to This Privacy Policy

Zencode Ai Private Limited reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date. Continued use of the website indicates acceptance of the revised policy.

11. Contact Information / Grievance Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:

Grievance Officer: Mahathir Gani (DIN)
Company: Zencode Ai Private Limited

Registered Office Address:
1st Floor, Building No. 182/87
L.A Tower, Coral Merchant Street
Near Muthial Pet
George Town, Chennai
Chennai District
Tamil Nadu – 600001

📞 Phone: +91 8116729143
📧 Email: Zencode29143@gmail.com

⏰ Support Hours:
Monday – Friday (9:00 AM – 6:00 PM)