Terms and Conditions

Last Updated: 05/01/2026

Welcome to Zencode Ai Private Limited. These Terms and Conditions govern your access to and use of our website https://zencodeshop.in/ and our products and services. By accessing or using our platform, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

  • “Company” refers to Zencode Ai Private Limited.

  • “Website” refers to https://zencodeshop.in/

  • “User / Customer” refers to any person accessing or using the website.

  • “Products / Services” refer to items or services offered on the website.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are using the website under the supervision of a legal guardian.

3. Account Registration

  • Certain features may require account creation.

  • You agree to provide accurate, current, and complete information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • The Company is not liable for any loss arising from unauthorized account use.

4. Product Information & Availability

  • We strive to display accurate product descriptions, pricing, and availability.

  • Errors may occur, and the Company reserves the right to correct them without prior notice.

  • Product availability may change or be discontinued at any time.

5. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices may include applicable taxes as per Indian law.

  • Payments are processed through secure third-party payment gateways.

  • The Company does not store card, UPI, or banking details.

6. Orders & Acceptance

  • Placing an order constitutes an offer to purchase.

  • The Company reserves the right to accept, reject, or cancel orders at its discretion.

  • Order confirmation does not guarantee shipment until processing is completed.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors.

  • The Company is not responsible for delays caused by courier partners, weather, or force majeure events.

  • Address accuracy is the customer’s responsibility.

8. Returns, Refunds & Cancellations

  • Returns, refunds, and cancellations are governed by our respective policies available on the website.

  • Certain items may be non-returnable or non-refundable.

  • Refunds, where applicable, will be processed to the original payment method within the defined timeframe.

9. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Violate any applicable laws or regulations

  • Upload harmful, abusive, or misleading content

  • Attempt unauthorized access to systems or data

Violation may result in account suspension or termination.

10. Intellectual Property Rights

  • All website content including text, graphics, logos, images, and software is the property of Zencode Ai Private Limited.

  • Unauthorized copying, reproduction, or use is strictly prohibited.

11. Third-Party Links

The website may contain links to third-party websites.
The Company is not responsible for the content, privacy practices, or terms of such websites.

12. Disclaimer of Warranties

  • Services are provided on an “as-is” and “as-available” basis.

  • The Company does not guarantee uninterrupted, error-free, or secure access.

13. Limitation of Liability

To the maximum extent permitted by law, Zencode Ai Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or services.

14. Indemnification

You agree to indemnify and hold harmless Zencode Ai Private Limited, its directors, officers, and employees from any claims or losses arising due to your breach of these Terms.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in Chennai, Tamil Nadu.

16. Changes to Terms

The Company reserves the right to update or modify these Terms at any time.
Continued use of the website after changes constitutes acceptance of the revised Terms.

17. Contact & Grievance Officer

For any questions, complaints, or legal concerns related to these Terms, please contact:

Grievance Officer: Mahathir Gani (DIN)
Company: Zencode Ai Private Limited

Registered Office Address:
1st Floor, Building No. 182/87
L.A Tower, Coral Merchant Street
Near Muthial Pet
George Town, Chennai
Chennai District
Tamil Nadu – 600001

📞 Phone: +91 8116729143
📧 Email: Zencode29143@gmail.com

⏰ Support Hours:
Monday – Friday (9:00 AM – 6:00 PM)